FAQs
How can I contact you?
Connect with us using the 'Live Chat' feature.
Send us a message by filling out the 'Contact Us' form. Click here
Email us at: support@islandlifeessentials.com
We will reply within a day.
Thank you for visiting our store!
Is your checkout secure?
Yes, Island Life Essentials uses Shopify to power our website, one of the most secure payment processors available. Shopify uses 128-bit SSL encryption technology to protect our customer's information during the checkout process. Shopify is also Certified Level 1 PCI DSS Compliant.
What payment methods do you accept?
We accept all major credit cards, debit cards, Paypal, and Amazon Pay.
You can also choose to pay in 4 equal interest-free 'Shop Pay' installments at checkout for orders over $50, with 'Affirm' application approval and 'Shop Pay' sign up. (Conditions Apply)
Do you currently offer any discounts and promotions?
We provide free shipping on all orders. (No minimum purchase requirements)
Subscribe to our newsletter & get 15% off your order. (No minimum purchase requirements, one time use per customer, cannot be combined with any other coupons or promotions)
Do you charge sales tax?
Yes, Internet businesses are required by law to charge sales tax for the state in which they are located. Since we are located in Florida we are required by law to charge sales tax for all orders shipped to Florida.
When will I be charged for my order?
You will be charged for your order as soon as you complete the check out process.
What is your Shipping Policy?
We provide free shipping on all orders with no minimum purchase requirements.
We ship domestically within the US only to all 48 Contiguous United States, excluding Alaska, Hawaii, US Territories, and APO/FPO.
All orders will be fulfilled and shipped directly to you from our U.S. based brand suppliers, complete with a carrier tracking number.
Order Processing Times: 3-5 Business Days
Orders received on weekends and holidays will be processed the next business day.
Order Shipping Times: 5-7 Business Days (after your order has been processed)
Shipping Policy: Click Here
Do you ship globally?
Currently we ship domestic within the U.S. only to all 48 contiguous states, excluding Alaska, Hawaii, U.S. Territories, APO/FPO.
Please read our Shipping Policy: Click here
Do you offer expedited shipping?
At this time we offer free standard shipping only.
All orders will be shipped directly to you from our U.S. based brand suppliers, complete with a carrier tracking number via UPS, FedEx, or USPS.
Order Processing Times
3-5 Business Days
Orders received on weekends and holidays will be processed the next business day.
Order Shipping Times
5-7 Business Days (after your order has been processed)
Please read our Shipping Policy: Click here
When will I receive my order?
Order Processing Times: 3-5 Business Days
Orders received on weekends and holidays will be processed the next business day.
Order Shipping Times: 5-7 Business Days (after your order has been processed)
Shipping Policy: Click here
How do I track my order?
An automated email confirmation with a carrier tracking number link and a link to your order tracking status page will be sent to you once your order has been shipped.
You can also check your order tracking status by logging into your customer account or using our Live Chat.
What is your Return & Refund Policy?
All products come with a 10-Day Return Policy.
Return/Refund Policy: Click Here
Do you offer exchanges?
We do not offer item exchanges if you have changed your mind for any reason.
We suggest returning the unwanted item, and once your return is accepted, make a separate purchase for the new item.
In the event that you receive a defective or incorrect item, exchanges are available.
Please read our Return/Refund Policy: Click here
Login/Create Account
If you would like to login or create an account Click here
How do I unsubscribe from marketing emails?
You can click on the "Unsubscribe" link at the footer of any marketing email that you receive from Island Life Essentials. This will automatically remove your email address from our email subscriber list.
You can also unsubscribe by logging into your customer account and following these steps:
- Click 'My Profile'
- Click 'Edit'
- Uncheck the box "Accepts Marketing from Island Life Essentials'
- Press 'Submit'